We collect certain information about visitors to our website in order to provide requested products and services to them.
We also collect information to better understand how visitors use the website in order to enhance the visitor experience.
What data we collect
We only ever collect personal data that we require, which includes the following:
- First name
- Email address
- IP Address / Website usage data
- Session Cookies
- Feature Cookies
If you wish to make an online purchase from us, we will transfer you to the website of our third party payment processors, who specialise in the secure online capture and processing of credit/debit card transactions. The Blacksmiths does not collect or store your payment information.
We review our retention periods for personal information on a regular basis. We are legally required to hold some types of information to fulfil our statutory obligations. We will hold your personal information on our systems for no longer than is necessary for the relevant activity.
How we use your data
We will only use your personal data for lawful purposes, as defined by the Data Protection Act 1998; the General Data Protection Regulation 2016 (from 25th May 2018); and the Privacy of Electronic Communications Regulation (2016).
Depending on your interaction with The Blacksmiths, we will use your personal information in the following ways:
- To contact you in response to a specific enquiry
- To send you informational and promotional communications which you have requested. This might include information about events, general news, offers and anything else that we feel might be relevant to you.
If you made a booking/purchase from us or have subscribed to our email list then we may use the contact information you provided to contact you about the service or other related services. You can at any time unsubscribe from these marketing emails by clicking on the ‘unsubscribe’ link in one of the emails or by contacting us via email@example.com
Who has access to your information
We may share your personal information with our third-party service providers to complete tasks and provide services to you on our behalf, including marketing agencies and web developers. We only do this where we are confident that the third party will treat your data securely, in accordance with our terms and in line with the requirements set out in the General Data Protection Regulation. We will not release your information to other third parties unless there is a legal obligation to do so.
Making online bookings or payments via our website requires you to input your personal information on another website controlled by another company. They will store and process your data in order to facilitate your transaction.
- com – online booking system
- Paypal – online payment provider
- com – online booking system
- Mailchimp – email marketing service provider
How you can access and update your information
The accuracy of your information is important to us. If you change email address, or any of the other information we hold is inaccurate or out of date, please email us at: firstname.lastname@example.org or via post to The Blacksmiths, Selsey Road, Donnington, Chichester, West Sussex, PO20 7PR.
Your personal data is protected by legal rights, which include your rights to object to our processing of your personal data; request that your personal data is erased or corrected; request access to your personal data.
Links to other websites
How we protect your information
We will always hold your information securely. To prevent unauthorised disclosure or access to your information, we have implemented strong physical and electronic security safeguards. We also follow stringent procedures to ensure we work with all personal data in line with the General Data Protection Regulation.
Cookies and how we use them
You can choose to delete cookies at any time; however, you may lose any information that enables you to access the website more quickly and efficiently including, but not limited to, personalisation settings.
- Provide essential functionality
- Analyse our website traffic
- To recognise when you return to our website